These guys deserve TEN stars. My mother's Mac Air died on a vacation to NYC. Well, we thought it died. Her bag was lost at JFK and the charger was packed (dumb, yes, but there was a major snowstorm and she slept not at all waiting to find out whether or not her flight was canceled). She had important files not backed up. Yes, dumb. But she's 78 and a lawyer 52 years. A lawyer with secretaries who used to do all that stuff. And she is not computer-savvy beyond the bare minimum needed to email and compose documents. She bought a charger at UES Apple (the one on Madison in the 70s). The computer would not charge above 1%. My friend in IT recommended this place. He says it is the ONLY place other than Apple he will allow to touch his many devices, as an Apple consumer since the 1980s. I called Rossman at noon, from the March For Our Lives, and they said they would take a look at it. But before that, I emailed. Sure enough, there was an email back to my mother (she didn't see it). I told them my friend thought the port was corroded and that might be why it would not (the light) turn green or orange. So I trek back to the UES from the UWS to retrieve the computer. Trains a mess. Two hours later I arrived at Rossman and found three others waiting in the tiny store. It's not that small but typical for the area, narrow storefront and a deep space with workspace in the rear. The man took the computer and then charged with his own charger. Voila! All that stress and it turns out the computer is FINE but that Apple sold us a defective charger. Mom never tested it in the store, having no reason to believe Apple would sell a lemon. (Yuk yuk.) The man (whose name I wish I had asked for as we hung out over an hour) transferred her hard drive onto a little metal thing for 40 bucks. Also, Mom's machine is in very good shape, though she needs a new battery at some point. He does not recommend that she buys a new Air, which she was prepared to do. Otherwise, her device is healthy. Quite remarkable for a 2012 that gets heavy usage. Even at work, she uses her Air not a desktop at the firm. We then talked a lot about old vs new Airs and MacBook Pros. My Pro is from 2015, November. He says NEVER to get rid of this device, just to fix it when it gets old, and that the new MacBook Pros suck. He even expects a class action suit to arise as a result of the hybrid of solid state and movable parts. The new Airs are also not great. If they die and you haven't backed anything up, you are screwed. There is NO WAY to retrieve files without making the machine functional. That's because there is no removable hard drive. He's not impressed with the new products and says the best Pro eve made is the one I own (a gift from a dear friend who knew my 2011 MacBook Pro was on last legs). I am a customer for life and when my 2015 Pro begins to age, I'm taking it here. They also sell refurbished Mac Air/Pro and I would trust anything they had fixed and deemed fit to sell. Everyone is so nice. A lot of people came in and the Saturday hours were 12 to 4. A frazzled young woman came in at 4:10 pm and asked if they were closed. "Yes and no," my repairman told her. I love this place and encourage all Apple people to patronize them. The juice place down the street is quite good (a few doors down) and the prices lower than Juice Press and the like (except for the Acai bowls). But they don't have real milk. Just that soy/almond garbage. It's not far from Veselka and the Immigrant Bar. And St. Marks. THANK YOU, ROSSMAN!

I stumbled on my daughter's 2012 MacBook Pro that she had been told (years ago) was beyond repair. I powered it up and a little research led me to guess that the hard drive was dead or not being seen. So I sent a note with that assumption to Rossman Repair Group. They said it could be the hard drive or it could be the drive cable which is a known issue with this model - $100 to repair if that's what it is. I gambled and paid $13 to ship it. For retail customers, Rossman will diagnose, outline the problem, and provide an estimate for free. They confirmed it was the cable and they needed the OS password to further test the operating system to make sure that it boots (loads to your desktop). I did not have the password so I asked if they could use the password reset? They replied "We wouldn't be able to reset the password, but we can wipe it and reinstall a new OS with a new password if you'd like. The hard drive cable is indeed bad on this device, with a new cable the hard drive does show up." I got it back (free return shipping), since the hard drive now shows up I was able to reset the PW and it looks to be running perfectly! Total repair cost $113.

Great Customer service. Way better than apple (Specially in terms of charges). You can go with any Mac, iphone or data recovery related problems. They are genuinely helpful. Would recommend to anyone anytime.

World-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up less than six hours after drop off. Prior to that, I had spilled a cup of tea on another laptop- they successfully retrieved all data. Their quiet, friendly efficiency is very much appreciated pandemic or not. Great guys and gals.

After years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb drive had important documents that could not be reproduced, so I sent it in and they quoted me three times under what My big city wanted. Not to negate the time and work that goes into working on something so small. They are absolute professionals and I will be sending more damaged items in the future. From the time sent to return was exactly 15 days. Absolute life savers.

Trust the reviews. This place has great customer service, honest pricing and amazing turnaround time. Water spilled on my laptop unbeknownst to me and sat for days. It wouldn't turn on nor charge. I opened it up to find water w/ rust and corrosion and immediately made a Genius Bar appointment then scoured the internet for other solutions since I hadn't backed up my stuff, ever, and didn't want to lose anything. Found the YouTube page much like many others and got an email quote. The next day I took the hour and a half drive because the reviews seemed consistent and I didn't want to hear the bad news I knew I'd get from Apple. Got a brief diagnosis when I got there and later on that night they called and told me it would be an easy fix. Went over pricing with me every step of the way. I had to get a new keyboard, battery and something else I'm not remembering. Total repair cost w/ tax: $598.Dropped off Friday 12/04 for repairs. Picked up Monday 12/07 fixed.Highly recommend for water damage issues.

Amazing technician, I believe the best in Apple repair in the country even better than Apple with the tools and facility they can get of course, Apple makes many problems for third party repair shops. I have learned a lot from his videos and from Jessa Jones at iPad Rehab in Rochester NY. I look forward in learning more from them all. Aside from being great technicians they are very honest which is a good relief from anyone that want's to get anything repaired. I look forward to visiting NYC one day and stopping by the shop and thank him in person. They have also fixed my laptop where I am writing this response on and gave me tips on my external hard drive which is now also up and working!

If I could give this place 10 stars I would. Long story short my wife's macbook pro wouldn't see hard drive. Upon startup all we saw was a blinking file with a question mark. Called apple and made appointment with "genius" bar. They said that hard drive was dead and to take it to a micro center or similar store to try and get my wife's pics and videos (which she NEVER backed up) off of the dead drive. My wife was in tears now because it wasn't even a definite that she could recover them. Pricing for this according to numerous data recovery shops was 500-1500 and like I said it wasn't definite they could get the data. Well went on yelp and saw Rossman repair group which was a 40 minute drive and had 4.5 stars on yelp. Their pricing was tiered according to what had to be done to get the data and started at around 200 bucks so I figured I'd take a ride into the city with the wifey and hope for the best. Upon walking into this little shop a nice young lady asked to see the computer. She started started it up, saw the blinking file and handed it to a gentleman sitting at a work desk right next to her. The guy says might be a cable issue they're known to go bad in these computers. He then opened the computer, hooked up his hard drive and it still didn't work. Cable is bad and NOT HARD DRIVE!!!! Give us about 20 minutes we have these in stock and it will cost 100 bucks plus tax!!!!! OMG THANK YOU SO MUCH !!! went for a nice little dinner right on next block at this great little pizzeria/restaurant while we waited. Got the wifey a nice glass of wine and picked computer up 45 minutes later. THESE GUYS ARE THE BEST !!!!

I had all of our pictures backed up twice, except for 2017 and 2018. As I was uploading originals to the cloud, my drive died. And there went 2 years, four daughters' middle school and high school memories, and my heart was broken. Two separate repair shops looked at our drive....one of which likely also damaged it further....to no avail. Rossman was recommended by our local guy after he said it was not something he could do. Steve came through. It took time, and patience, and I fully expected for him to give up, but he didn't. He finally fixed it, did it at a price that was way too reasonable, and I now have our memories back. I would unequivocally recommend Rossman. They were honest, fair, and hardworking to the end.

I dropped my MacBook laptop and was unable to get it to turn it back on. After chatting with apple repair service I was told it was likely an internal hard drive issue and it likely would be a pricey fix. I decided to bring it in to Rossmann to be looked at and they found & fixed the issue within literally 30 seconds. The service and the price here is unbeatable. 10000/10 recommend these guys and will use them for any repair needed in the future.

I ordered smd parts on last Friday and the parts arrived on the following Tuesday in West Austin. Louis Rossmann and his crew provide great service and fast shipping. I highly recommend using this company for Apple repairs and for needed parts if doing the repairs yourself.

I would absolutely recommend Rossmann Repair Group. Very professional, and I was able to get everything I needed off of my broken hard drive. There's no question, if you need computer/hard drive help, Rossmann Repair Group is the best.

Great place. Prompt service. Went in for data recovery and was dealt with quickly and without bs. Fair pricing on the service.

I'm very satisfied with the data recovery performed by Rossmann Repair. The turnaround time was fast, their cost estimate was fair, and the final amount was well within their estimated amount. Every step of the process was painless and the customer service is excellent. I dealt with exactly *zero* B.S. the entire time. Highly recommended.

My laptop was ruined from water leakage in my bag and I was so worried that all of my data would be gone. I went to Apple and they said to buy a completely new laptop, which is costly. RRG repaired my laptop in A DAY with a reasonable price and I was so relieved. Weeks later, by laptop is working perfectly. I highly recommend this company for electronic repairs!