Synology NAS Data Recovery

At Rossmann Repair Group, we specialize in Synology NAS data recovery. Our staff have the training & the tools whether it's physical drive damage, RAID failures, firmware corruption, and more!

Whether it's the Intel chip defects on the DS1515+ or software corruption, our team of data recovery technicians have seen & experienced almost every Synology issue.

Why Choose Rossmann Repair Group for Synology NAS Data Recovery?

  • Expertise and Experience with all types of RAID: Our team is trained and experienced in navigating the complexities of Synology NAS systems, from custom RAID configurations, Btrfs filesystems and more. Synology NAS devices usually utilize RAID for data redundancy. RAID recovery isn't always straightforward. Experienced professionals are familiar with the nuances of different RAID setups, from SHR (Synology Hybrid RAID) to more basic MDADM. Our technicians can effectively reconstruct data arrays of all types, and understand the importance of maintaining drive order & handling faulty drives without risking data integrity. 
  • Precision and Control with AceLAB PC3000: The AceLAB PC3000 is the gold standard in data recovery hardware, offering top tier precision & control over the recovery process. It allows technicians to bypass damaged firmware, repair corrupted file structures, & clone failing drives effectively
  • Secure and Confidential: We prioritize data security and confidentiality, maintaining a secure environment for your data throughout the recovery process. We do not outsource our data recovery; it is done in our lab, or not at all!

Common Causes of Synology NAS Data Loss

  • RAID Configuration Issues: RAID setups, such as SHR, can degrade or fail due to disk errors or misconfigurations.
  • Firmware Corruption: Firmware updates or errors can lead to system corruption, making data inaccessible.
  • Accidental Deletion: Files can accidentally be deleted or overwritten during normal operations.
  • Physical Damage: Disks may incur physical damage from environmental factors or wear and tear.

Our Synology NAS Data Recovery Process

  1. Initial Consultation and Assessment: Contact us to discuss your data loss situation. Our experts will guide you through initial steps and provide an overview of the recovery process.
  2. In-depth Diagnostic Analysis: Upon receiving your Synology NAS, our technicians perform a detailed analysis to figure out what caused your data loss. We provide you with a free, no-cost estimate.
  3. Data Recovery Plan Development: We create a customized recovery plan, selecting appropriate tools & techniques to maximize recovery success.
  4. Data Recovery begins: Our technicians work to recover your data!
  5. Data Recovery verification: We will provide you an opportunity to view your data through a secure, remote session to ensure that what was recovered is satisfactory to you. We don't expect you to pay before you see your data.
  6. Secure Data Return: Recovered data is transferred to a secure medium of your choice, ensuring it is returned to you safely and promptly.
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Synology NAS Models we service

We accept all Synology NAS for data recovery, the list below is a sample of what we service:

DiskStation (DS) Series

The DiskStation series includes models ideal for personal use, small offices, and medium-sized businesses. These devices often support RAID for data protection:

  • DS220j, DS220+, DS223, DS223j: Entry-level models for personal use or small offices.
  • DS420j, DS420+, DS423, DS423+: Mid-range options with advanced features for small businesses.
  • DS920+, DS923+: High-performance models for power users and SMBs.

RackStation (RS) Series

Rack-mounted NAS solutions tailored for business use:

  • RS820+, RS820RP+, RS1221+, RS1221RP+: High-capacity devices with enterprise-grade performance.
  • RS2421+, RS2421RP+: Extensive storage and redundancy options for large-scale environments.

FlashStation (FS) Series

All-flash NAS for high-speed data access:

  • FS2500, FS3600: Enterprise-grade devices designed for speed and performance.

Value Series

Affordable options for home users:

  • DS120j, DS218play, DS218, DS418: Perfect for simple storage and media streaming needs.

Plus Series

Models offering a balance of performance and cost-efficiency:

  • DS720+, DS1520+: Ideal for small businesses and tech enthusiasts.

Synology NAS Brands and Models

Synology offers a range of NAS solutions tailored to different needs:

  • DiskStation: User-friendly and versatile for homes and small businesses.
  • RackStation: Rack-mounted solutions for enterprise scalability.
  • FlashStation: High-speed, all-flash storage for demanding applications.

Watch a Real Data Recovery Service below!

Other devices we recover:

Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives

Our Rates?

Giving a price without seeing the RAID array, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
hard drives

Hard Drives

$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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SD cards and micro sd cards

SDcards/microSD cards

$200 for basic data recovery, $900 for breakout board data recovery
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cellphone data recovery

CellPhones

$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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ssd card data recovery

SSDs

$300-$2000 depending on extent of damage
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Love From Our Customers

Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks. 

5 star ratingWhen all others failed, Rossmann did not!!! In January of this year a snow storm knocked out the power at my house and a very important external hard drive of mine was affected. My computer could tell that there was a drive connected but would not read it. All it was doing was making a clicking noise. I made an appointment to a chain electronics and appliance store. They took one look at it, plugged it in, and then handed it back to me telling me that there was nothing to be done to fix it. I made another appointment, this time for a local computer repair company. They had my drive for two weeks but with no luck. They then sent the drive off to a higher repair company that they work with. This company attempted to work on my hard drive for about a month. Eventually, after replacing parts and trying all that they could, they returned it to me, stating that it was lost and could not be recovered. I had given up on the drive. This drive contained all of my photography business back to 2016. Haven't lost so much, I was about to shut down my small business. My wife posted a message to some friends asking if anyone could recommend anything for me. Someone suggested Rossmann. I reached out to them and sent my drive in, not expecting anything but more disappointment. The crew of Rossmann were constantly in touch with me letting me know what was going on with my drive. After some time, they called me to tell me that it would be another month or so because they had to fix whatever the prior company had tried to do. My drive was with them for a few months that I had actually forgotten about it. One rough day at work and just getting home, I received a call from a repair company that was in my phone contacts. I figured it was some construction company wanting to offer me some home remodeling deal. When the guy on the other end told me that they had recovered my hard drive it had completely made my day so much better. I had written it off as a complete loss and Rossmann had saved it all. They set up a time with me to get online and remote connect with them to be able to see my drive in their system and review my files. I was very happy with what I was seeing. They mailed my drive back to me and even contacted me shortly after the delivery date to ensure I got the drive and was happy with it. I couldn't be more pleased. All that was lost was not actually gone and what three other tech companies could not do, Rossmann did!
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Daniel S. Avatar
Daniel S.
8/01/2022
I sent my MacBook Pro in for an SSD replacement. Work was done in 2 business days and shipping was very fast. As a technician myself I only trust board level repair or new Mac repair to Rossman and his team. Used to watch his YouTube videos many years ago. Great to see progress!
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Jason Dawkins Avatar
Jason Dawkins
7/17/2022
AMAZING. I talked to a few other places before coming here. The final price I paid here was half of what I was quoted at the other place, insanely FAST (a few days vs. 6-8 days) AND SO MUCH MORE CLEAR in their diagnosis and process! The Rossmann Group is the best. First, I went to Dr. Brendan's on St.Marks. My computer sat there for a while- even though they mention a 24hr diagnosis period and I called them to ask about what happened. Super poor communication at Dr.Brendan from my experience. Also their quote was around $800 and timing was 6-8 days. This all felt super wrong, and I decided I might should take the laptop somewhere else. My work depends on it! SO I had read all the awesome reviews on google and saw how involved the people at The Rossmann Group were in helping their customers. Went over there on a Sunday. As soon as I showed up the technician opened my computer and told me exactly what was wrong, immediately diagnosed and understood. No smoke and mirrors, no questions unanswered. So amazing! Even though it was a holiday weekend (ie: NYE) the problem was solved by Tuesday night and I picked up my computer Wednesday! Highly recommend this shop! It seriously has taken a huge burden off my back as I launch my new biz in 2019. Computer problem was.... Display went out on my mac book pro after I dropped coffee near it. Other place said I would need a LCD screen replacement and a new logic board. But Rossmann Group opened the computer and showed me that part of the cable that connects the logic board and screen was burned out. So they replaced that for around 460$. Computer works great now!
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Alexandria Jarvis Avatar
Alexandria Jarvis
1/21/2019
I had all of our pictures backed up twice, except for 2017 and 2018. As I was uploading originals to the cloud, my drive died. And there went 2 years, four daughters' middle school and high school memories, and my heart was broken. Two separate repair shops looked at our drive....one of which likely also damaged it further....to no avail. Rossman was recommended by our local guy after he said it was not something he could do. Steve came through. It took time, and patience, and I fully expected for him to give up, but he didn't. He finally fixed it, did it at a price that was way too reasonable, and I now have our memories back. I would unequivocally recommend Rossman. They were honest, fair, and hardworking to the end.
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Karen Ferrero Avatar
Karen Ferrero
12/17/2020
I sent in an external hard drive that bricked on me. Its a drive I plug in once a year, dump phone videos, photos, and then back on the shelf til next year. This year I went to free up some space and found the drive wouldn't respond. It had the first 10 years of my daughter growing up and I was freaking out. I had almost accepted they were gone until a friend at work mentioned RRG. I crossed my fingers and sent in the drive, not expecting good news (or some astronomical fee that would force me to put a price on those memories). Instead I got a call a few days after mailing saying not only could they repair the drive, but for a fraction of the cost I was expecting. 10/10 would recommend to anyone needing any services they provide.
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Jason Burzynski (Baker) Avatar
Jason Burzynski (Baker)
12/17/2021
If I could give them more than 5 stars, I would. The Apple Genius wanted twice the price and 10 weeks to fix my Macbook Pro. Rossman received it on a Thursday, repaired and shipped it back out next day. I happily paid a nominal expediting fee for a quick turn. It arrived back to me very well packaged, clean as a whistle, and working flawlessly. EXCELLENT!
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Brian Stinson Avatar
Brian Stinson
12/17/2021
Absolute miracle workers. I dropped off an 8tb hard drive that had fallen into a BUCKET OF BLEACH and they did the impossible. Look no further than this place
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Robert Avatar
Robert
7/17/2022
5 star ratingI walked in with my dead Macbook Pro Tuesday (randomly wouldn't turn on or charge) and Louis and his team were so helpful! At first they opened it up and said that the logic board needed to be replaced but were willing to see if the current one could be salvaged first. I left and came back and in an hour my Macbook was good as new!!!! Apple told me it would be better to just buy a whole new Macbook, so glad I came here first! Highly recommend for all your Apple repair needs.
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Lay E. Avatar
Lay E.
7/12/2018
Was devastated when my phone completely died and I stupidly did not back up my phone that had tons of photos and videos of my baby and other important memories. Apple insisted there was nothing they could do and insisted I reset my entire phone meaning I would lose all of my data. I sent my phone in to Rossman Repair and they fixed it in one day and I had my phone completely fixed and in my hands with all of my data within one week. I am SO thankful for them and their promptness! Thank you Rossman for giving me my precious memories back!!!
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Morgan Buendia Avatar
Morgan Buendia
8/17/2022
I would absolutely recommend Rossmann Repair Group. Very professional, and I was able to get everything I needed off of my broken hard drive. There's no question, if you need computer/hard drive help, Rossmann Repair Group is the best.
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Courtland Welch Avatar
Courtland Welch
12/17/2020
My company recently sent a clients MacBook Pro to Rossmann for repair. While the MacBook was not repairable, they were very quick to diagnose the device and recover all the data for us! Quick, clear communication, and on the ball with shipping and taking care of us! Look forward to using them again in the future! Update. 12/3/2020 I have recently sent a MacBook Air that was not booting. In less than a week, I had it sent, and returned working perfectly! As always, great work, thank you very much!
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Shawn Suter Avatar
Shawn Suter
12/17/2020
5 star ratingI stumbled on my daughter's 2012 MacBook Pro that she had been told (years ago) was beyond repair. I powered it up and a little research led me to guess that the hard drive was dead or not being seen. So I sent a note with that assumption to Rossman Repair Group. They said it could be the hard drive or it could be the drive cable which is a known issue with this model - $100 to repair if that's what it is. I gambled and paid $13 to ship it. For retail customers, Rossman will diagnose, outline the problem, and provide an estimate for free. They confirmed it was the cable and they needed the OS password to further test the operating system to make sure that it boots (loads to your desktop). I did not have the password so I asked if they could use the password reset? They replied "We wouldn't be able to reset the password, but we can wipe it and reinstall a new OS with a new password if you'd like. The hard drive cable is indeed bad on this device, with a new cable the hard drive does show up." I got it back (free return shipping), since the hard drive now shows up I was able to reset the PW and it looks to be running perfectly! Total repair cost $113.
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Scott Jones Avatar
Scott Jones
12/17/2021
5 star ratingBrought my 2017 macbook air in today after Apple's "genius" bar told me last week I needed a new logic board. Someone recommended bringing it here to see if they could repair it. I came in thinking I'd pay $250 for a logic board repair but one of the guys working took it apart, cleaned some dirt out of the keyboard/trackpad and sent me on my way(with no charge!!!) Cant believe im writing this on my mac after I almost bought a whole new machine. Wish I had more cash on hand to leave these guys a bigger tip. Well worth the 1.5 hour drive!!! (also appreciate them taking precautions against covid-everyone was wearing masks)
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Carolyn Dickson Avatar
Carolyn Dickson
12/17/2020
5 star ratingI like his YouTube channel, sent my iPad in for screen repair, and am very happy with his repair service. My only complaint is the USPS delivery who has started leaving boxes at the curb by my driveway. As an Amazon seller I have shifted to UPS, a little more expensive but better delivery drivers. The Stamps.com rate is better than I could get going direct with UPS, but price vs USPS is lower when shipping East Coast, to East Coast, it is a little more on West Coast. Rossmann is 5 star.
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Harry S. Avatar
Harry S.
4/27/2022
5 star ratingI never write reviews, but I feel it's especially important because this store and the service they provide are one of the reasons why New York is a great city. Amid attacks on right-to-repair, on top of all the other struggles businesses in our increasingly corporatized city faces this is the kind of place that makes this city unique. I have a new MacBook Pro M1. It took an accidental bath, and Apple quoted me 2-week turnaround for repair at a number within 20% of the purchase price for the repair. I could have bought a max'd out brand new MacBook Air for less money than the amount Apple was charging for the job. It appears as though Apple doesn't repair discreet components - they junk an entire logic board and transfer the SSD over as opposed to truly trying to make a fix. Rossmann Repair Group took the time to diagnose the issue right in front of me before I dropped it off, gave me a quote that was fair and reasonable, repaired it within 48 hours, and when I went to pick it up the total cost was less than the stated quote. The machine was good as new. They knew I was willing to spend up to the quoted amount to get a repair, yet they billed me less. It's so very rare to find specialists with that sort of honesty. They knew I was willing to pay a certain price and they billed me for the true value of services rendered. While I never hope to be a repeat customer, if any future machine faces the same fate I know where I'll be going before I ever get it looked at by Apple. This place is awesome.
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Matt B. Avatar
Matt B.
3/30/2022

Our Recent Work

Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
failed usb drive during data recovery service
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
unstick heads - data recovery austin
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
on site hard drive data recovery service
We can do clean room data recovery on premises when necessary.
inspecting 6 head stack donor drive
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Bottom Line:

At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.

Top Reasons To Have Your Repairs Done By Us

All data recovery done on-site.

Our pricing is fair.

High success rate.

You can meet & speak with the recovery specialist working on your case directly.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

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Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

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We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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