Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
Best macbook repair in town.read more
bolainas
12/17/2021
Great staff
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aaron Kaylor
1/21/2019
Nice Honest business. Apple told me it would be $1,600 to fix my laptop due to spilled water without touching it. Brought it here and was quoted $450. Luckily it was a smaller repair and walked or passing under$200. Was a little dustier than when I left it, and they took care of it before I left.
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Darren Jones
2/17/2022
Honestly, one of the best repair shops in the world.
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Ali Kayis
6/21/2019
Honest , let’s you know upfront what costs and issues are with your repair . This puts them in front of every other business for turnaround time . Pricy but not as pricy as apple.Quality work and would highly recommend .
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Carl Harbaran
12/17/2021
Great place. His new address is 2410 San Antonio Street, Austin, TX 78705.read more
Ren F.
12/13/2022
The place is great help was wonderful and friendly. I will be going back again when necessary.read more
asllan perovic
12/17/2021
I went there for the MacBook repair class. I was able to meet Louis Rossman, and learn quite a bit about reading schematics, soldering micro connections, BGAs, and much more. It was a small class of only three students total myself included in a very laid-back and easy to work in environment. If you're interested, email th to get started and tell them a previous student sent you. "James with the Dog!"... They'll know EXACTLY who I am.
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James Wisniewski
12/17/2021
Excellent attention to detail. A fixture of the local repair community and an outstanding team.read more
Kyle Kennedy
12/17/2020
Super honest technicians that I trust with my Mac. I will only use this company to repair my MacBooks if I had taken it to Apple I would have paid 4-5 times as much for repairs with not as honest peopleread more
Jim G
12/17/2021
Rigtig god læring
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Mikael Rohde
11/21/2019
Took my Mac here for repair. Apple said it was a completely different issue that would cost over $400 and potentially compromise my data. This shop said it was a smaller issue with the screen that would cost $350, still quite expensive but cheaper than Apple. They fixed the issue and I was satisfied. Only thing that could’ve been better was the length of time it took to repair and the communication. I had to call a few times to check if there were any updates and after the second time calling I received an email shortly after that my Mac was ready. Other than that, good experience and I would come here again.
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Chiani Figueroa
12/17/2020
Ross was the perfect combination of competence and temperament in diagnosing and resolving my MacBook Pro issue. This will definitely be my first option for any electronic repair needs from now on. What a relief to find Rossman after losing TekServ in the neighborhood. I highly recommend.read more
David Gibson
12/17/2021
Macbook Pro 2018 : Absolute professionals and great place. Honest, professional, speed and brilliant! Got my laptop ahead of time! A 100% recommended!
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Faroukh Mistry
12/17/2020
Originally my experience with Rossmann Group wasn't stellar, however the way the follow up customer service was handled went above any beyond my expectations.5 star review because if/when the need arises in the future I would go to them again. The quality of their work seems to be really excellent.
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David Leifer
6/21/2019
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.