Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
I like this place because the owner knows about Mac computers and repair equipment and teaches others how to take care of their Mac cumputers
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3D Printing Designs and other hobbies
12/17/2020
Sent in a water damaged MacBook Air that another tech tried fixing by cleaning with alcohol unsuccessfully. Screws where missing on the back and from the fan. Rossmann fixed it within 3 days and shipped it back working perfectly and with all the missing screws replaced.
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Pedro Ferrer
1/21/2016
The absolute best at what they do. Dropped my computer off in a random repair shop where it was sitting for 4 months with no update. Took it back, still broken, and sent it to Rossmann Group where Rossmann himself not only live streamed the repair and showed what was actually wrong with it, but also repaired it in about 10minutes. Great experience from start to finish.
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Nacera Nessis
1/21/2019
He be doing good work and I be learning good board repair
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John P
12/13/2022
Love your work!
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Shmuel Hayempour
12/17/2021
learned a lot from Argentina ♥ Great guy, thanks for so much info
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manugik
12/17/2020
Quick fix for the hard drive stops working hardware failure on the MacBook Pro. Quick tip, it's not the drive itself but a problem on the mother board.read more
Danyel Lawson
12/17/2021
Great.
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Wilson Kwong
1/21/2019
Good, trustworthy and fast service for your technology repair needs. Apple products in particular.
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Javier Miguelez
12/17/2021
Good service mail in
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Dave Wayman
12/17/2021
Was in Korea and had an outlet explode on me, afterwards my Samsung would not charge. As a leap of faith, and having no where to go on my quick overnight in NYC, I went to Rossmann because it was a few blocks from my hotel. Even though they did not service Samsung as their normal business model, they helped me figure out that it was a software issue after the power reset and I was able to use the phone as a result for the remainder of my work trip. They didn't need to spend that time to help someone outside their profile but they did, and my phone (which I am currently writing this on) is still in working in order as a result! Will always recommend a place which will give the time to help someone even outside their normal work paradigm!read more
Michael Lochner
12/17/2021
Louis was very helpful and went out of his way to refer me to someone who could help me with my iPhone. He printed the address on a paper and told me who to ask for specifically. Thank you!
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Andrew Gabriel
1/21/2019
Now I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having a complete newbee to apple damage, I ended up at Apple Care where I got an estimate of 1200 bucks. It was sufficient to make me faint.I lost complete hopes and felt like stranded. I searched a lot on google and found multiple sites where they claimed that they will repair it in days time. But somehow reading all stars for Rossmann, I decided to go there. All the vacations and the workload they had, it took a while to get the laptop back as it was on day 1 but they nailed Apple Care in all ways.Service : Just as heard, got it repaired in exact timeframe as it was committed (couple of days in advance actually). Amazing service and clear communication on everything. I was told to call after 3 weeks (vacations and work load as mentioned) so I decided not to call in between and they themselves called me before that time.Quality : Seems just like day 1 when I first saw my laptop.Price : I had to pay only 40% of what I was told at Apple Care.. Nailed it completely.Advise : Don't be idiot like me to spill on the liquid on your laptop. If you somehow achieve to be an idiot, land up here.Recommended for sure :)
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Udaysinh Suryawanshi
1/21/2015
Pizzas all right. Wings are great. Lots of computer parts laying around which was kinda strange. 10/10 would sleep there again.
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Andy Crowley
12/17/2020
Amazing repair store. The employees are so knowledgeable. Sad to hear they're considering moving.
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Adam Mudd
12/17/2021
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.