Intel Optane SSD Data Recovery Service in Austin
At Rossmann Repair Group, we specialize in advanced data recovery services for Intel Optane SSDs, including the H10 and H20 sub-families. With the cutting-edge PC3000 Portable PRO tool, we can work on complicated Optane recovery challenges that other services cannot!
What Are Intel Optane SSDs?
Intel Optane SSDs combine NAND storage with high-speed cache memory. Unlike traditional SSDs, Optane SSDs utilize two separate data channels, enabling faster performance and intelligent data management. This is a more complex design, so googling "data recovery program" & running UFS explorer isn't going to cut it for the more complicated failures. The Intel Optane has a complicated design, which makes data recovery difficult; especially when failures occur in the cache memory.
Common Intel Optane Issues We Solve
- "Inaccessible Boot Device" Errors
- Cause: Optane-enabled drives can have boot errors such as the BSOD stop code "Inaccessible Boot Device". These errors happen because of firmware corruption, hardware faults, or broken cache links.
- Real-World Example: Users report seeing Optane SSDs appear as a 32GB drive instead of its full capacity (e.g., 512GB+32GB) in recovery tools
- Optane Cache Failures
- Cause: Intel Optane H10 (hybrid drives) uses both QLC NAND AND Optane cache. If the cache fails, data necessary for function of the drive becomes inaccessible.
- Why this is difficult to recover: Partial imaging of the QLC portion often results in incomplete recovery due to fragmented data or missing Optane cache data
- Broken Link Between SSD and Cache
- Difficulty: Disabling Optane improperly, swapping the drive to another machine, or attempting DIY recovery often breaks the link between the Optane and SSD portions, rendering the data unreadable
- Damage from Amateur Repairs
- Many Optane SSDs become irreparable after unsuccessful repair attempts by non-professionals & pretend professionals; this usually means incorrect array reconstructions or tampering with encryption keys.
- Our technicians do not do this; they're provided with all of the tools, training, and documentation they need to do the job right from the start.
- Don't get me started on people running CHKDSK on a failing drive without imaging it :( please don't do this
- Firmware and Controller-Specific Failures
- Optane drives are sensitive to PCIe bifurcation settings, and improper initialization can cause system hangs. Recovery tools must account for both Optane firmware failures and hardware-specific issues like bifurcation mismatches
- Failed Cache Memory Recovery
- The cache memory in Optane SSDs often stores encryption keys for BitLocker. When the cache fails, recovering the data requires specialized tools & techniques that are available to our technicians!
- Bitlocker is what Windows uses to encrypt your machine, and is often turned on for people even if they have no idea what it is. Encryption is a good thing, it means if your laptop gets stolen people can't immediately see all of your data. However, good encryption can make recovery more difficult.
- Reconstructing Optane RAID Arrays
- Optane drives function like a RAID array, with two separate channels for data. Rebuilding the logical structure from these channels is a highly technical process that Chris excels at, because he lives, eats, and breathes working on these drives.
How Rossmann Repair Group Can Help Recover Your Data
At Rossmann Repair Group, we use industry-leading tools, including the PC3000 Portable PRO combined with the PC3000 Data Extractor RAID Edition software, to recover data from Intel Optane SSDs. Our services address:
- Broken Optane Cache Links
- We rebuild links between Optane and SSD portions to get a complete recovery of your files.
- Access both data and cache channels on Intel Optane SSDs.
- Failed Optane Firmware
- Advanced firmware handling to bypass corrupt firmware & extract data safely.
- Encrypted Drives
- Full recovery of encrypted Optane drives with or without recovery keys.
- Handle encrypted drives by locating and reconstructing lost encryption keys.
- RAID0 with Optane Memory
- Specialized techniques to recover data from RAID0 configurations using Intel Optane Memory and Storage Management
- Rebuild logical structures even from damaged RAID arrays.
Watch a Real SSD data Recovery Service below!
Why Choose Rossmann Repair Group?
- Industry-Leading Tools: The PC3000 Portable PRO tool is the cream of the crop when it comes to data recovery technology, enabling success where others fail.
- Expert Knowledge: Our technicians are extensively trained in advanced Optane recovery techniques, ensuring the best chance of retrieving your data.
- Techs who live, eat, breathe data recovery: When 6:59 PM strikes the clock, we're not running to our cars to go home. Chris' nose is buried in a book or a microscope working on some random drive - even if it's one of his own, just to learn more. This isn't a job for us; it's a livelihood! We love what we do & we love learning more. This will make itself clear in every element of the interaction.
- Custom Solutions: Every data recovery case is unique. We develop tailored strategies for each drive, maximizing the likelihood of success.
Intel Optane SSD Models and Products Affected
The following Intel Optane SSD products are particularly prone to issues that require professional recovery:
- Intel Optane Memory H10 (32GB Optane + QLC NAND SSD)
- Intel Optane M10 (16GB Optane + HDD hybrid systems)
- Intel Optane SSD 800P and 900P Series
- Intel Optane SSD DC P4800X (used in servers and data centers)
Common Devices Affected by Intel Optane SSD failures:
- Laptops:
- Brands like HP Spectre, Dell XPS, Lenovo ThinkPad, & gaming laptops often use Optane hybrid storage for speed optimization.
- Desktops:
- Optane drives are often found installed on high-performance desktops & gaming PCs to accelerate boot times and file access.
- NAS Systems:
- Intel Optane is increasingly found in NAS devices to provide caching & performance improvements.
- Servers and Workstations:
- Professional systems with Optane DC P4800X drives rely on Optane for enterprise-level speed and endurance.
Supported Optane SSD Models
We support recovery for all capacities and configurations of Intel Optane SSDs, including:
- 256GB NAND + 32GB cache
- 512GB NAND + 64GB cache
Get Started Today
Don’t let data loss on your Intel Optane SSD ruin your day. Email or call us for a free consultation and let us help you recover what matters most. Our store's open to all, and our number goes to a human being, not a bs. press 1 to go away, press 2 to wait on hold for fifteen minutes IVR!
We Can Extract Information From These Types of Media at Our Lab
Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives
Our Rates?
Giving a price without seeing the device, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
Hard Drives
$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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CellPhones
$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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Love From Our Customers
Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks.
When all others failed, Rossmann did not!!! In January of this year a snow storm knocked out the power at my house and a very important external hard drive of mine was affected. My computer could tell that there was a drive connected but would not read it. All it was doing was making a clicking noise. I made an appointment to a chain electronics and appliance store. They took one look at it, plugged it in, and then handed it back to me telling me that there was nothing to be done to fix it. I made another appointment, this time for a local computer repair company. They had my drive for two weeks but with no luck. They then sent the drive off to a higher repair company that they work with. This company attempted to work on my hard drive for about a month. Eventually, after replacing parts and trying all that they could, they returned it to me, stating that it was lost and could not be recovered. I had given up on the drive. This drive contained all of my photography business back to 2016. Haven't lost so much, I was about to shut down my small business. My wife posted a message to some friends asking if anyone could recommend anything for me. Someone suggested Rossmann. I reached out to them and sent my drive in, not expecting anything but more disappointment. The crew of Rossmann were constantly in touch with me letting me know what was going on with my drive. After some time, they called me to tell me that it would be another month or so because they had to fix whatever the prior company had tried to do. My drive was with them for a few months that I had actually forgotten about it. One rough day at work and just getting home, I received a call from a repair company that was in my phone contacts. I figured it was some construction company wanting to offer me some home remodeling deal. When the guy on the other end told me that they had recovered my hard drive it had completely made my day so much better. I had written it off as a complete loss and Rossmann had saved it all. They set up a time with me to get online and remote connect with them to be able to see my drive in their system and review my files. I was very happy with what I was seeing. They mailed my drive back to me and even contacted me shortly after the delivery date to ensure I got the drive and was happy with it. I couldn't be more pleased. All that was lost was not actually gone and what three other tech companies could not do, Rossmann did!read more
Daniel S.
8/01/2022
My laptop was ruined from water leakage in my bag and I was so worried that all of my data would be gone. I went to Apple and they said to buy a completely new laptop, which is costly. RRG repaired my laptop in A DAY with a reasonable price and I was so relieved. Weeks later, by laptop is working perfectly. I highly recommend this company for electronic repairs!read more
Haley Balouch
5/17/2022
Trust the reviews. This place has great customer service, honest pricing and amazing turnaround time. Water spilled on my laptop unbeknownst to me and sat for days. It wouldn't turn on nor charge. I opened it up to find water w/ rust and corrosion and immediately made a Genius Bar appointment then scoured the internet for other solutions since I hadn't backed up my stuff, ever, and didn't want to lose anything. Found the YouTube page much like many others and got an email quote. The next day I took the hour and a half drive because the reviews seemed consistent and I didn't want to hear the bad news I knew I'd get from Apple. Got a brief diagnosis when I got there and later on that night they called and told me it would be an easy fix. Went over pricing with me every step of the way. I had to get a new keyboard, battery and something else I'm not remembering. Total repair cost w/ tax: $598.Dropped off Friday 12/04 for repairs. Picked up Monday 12/07 fixed.Highly recommend for water damage issues.read more
Danielle M.
12/08/2020
I consulted Rossmann Repair Group for data recovery services. A new IT client was recently referred to me, because his main computer crashed and his business database went offline as a result. It turned out that the computer crashed because its main storage, a 500 GB Solid State Hybrid Drive, failed. That part was easy - replace it with a new 1 TB SSD and reinstall Windows along with the software he uses. However, the data on the SSHD was critical and would have meant serious problems for his business if he didn't get that back. That's where Rossmann Repair Group came in. I was already familiar with them given Louis Rossmann is one of my many subscriptions on YouTube, so I figured giving their Data Recovery Services a try. This proved to be a very wise choice! They identified exactly why the drive failed, and they recovered the data in expedited fashion. My client was very pleased. Keep up the good vibes!
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Shomari Hohn
12/17/2020
Absolutely incredible. A USB was corrupted and destroyed important legal files. They were able to recover all of it. Don’t trust anyone else!
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Katherine Beck
12/17/2020
This is literally the first review I've ever written, and these guys absolutely deserve it. I had a hard drive fail after it was connected to a bad power supply and fried itself. I basically lost 6+ months of work and was devastated. I sent the drive Rossmann Repair and they managed to recover all of the data I lost, and sent it to me on a new 1tb external drive. Also important to note: when I sent the drive in the company was in the process of moving to a new store location. Because it took a couple weeks extra for them to get to my drive, they waived the cost of the 1tb external my data was copied onto which was SO nice of them. I am so incredibly thankful, and would highly suggest going through Rossmann Repair if you need an affordable alternative to something like Drive Savers. Again, thanks guys. You rock.
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Matt Nemecek
12/17/2020
My MacBook Air got dropped in a body of water and stopped turning on. After getting a consult from a different group, they referred me here as they didn't have the right parts to extract the data from my hard drive. Initial consult took maybe 5-10 minutes of waiting before they told me they would be able to extract the data and move it to a new location (which ended up being my new MacBook Pro) for $100. This was versus the $750 Apple was quoting me and they would need me to ship my laptop to them (no thanks). Initially told me it would take one day. The following day when I called to follow up, they mentioned it may take another day, mostly I believe because they were busy. After letting them know I needed my laptop for work they were able to accommodate me and get it done that same day. Overall, quick/easy/efficient/good price point. The only downside to their reputable nature is that they are quite busy. Fortunately for me, my issue was relatively straightforward. But for a more complex issue their turnaround time will likely be slower, so make sure you let them know your time frame and get a time quote in addition to your $$$ quote for your own planning. Thanks! Will definitely return (but hope I won't have to).read more
Tori Ko
12/17/2020
Place was great! I went in with a clearly injured Mac Book and they told me point blank it wasnt worth fixing, the Mac was opened and diagnosed properly. I recieved my Mac more in tact than when I took itin. 10 minutes was how long I waited to get my answer. I also wasn't charged a diagnosis fee. This was my 2nd opinion. The first place said i need to pay $130 just for them to look at it. Well worth my 30 minute drive into Manhattan. Thanks!!!read more
Fatima A
12/17/2020
My company recently sent a clients MacBook Pro to Rossmann for repair. While the MacBook was not repairable, they were very quick to diagnose the device and recover all the data for us! Quick, clear communication, and on the ball with shipping and taking care of us! Look forward to using them again in the future! Update. 12/3/2020 I have recently sent a MacBook Air that was not booting. In less than a week, I had it sent, and returned working perfectly! As always, great work, thank you very much!
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Shawn Suter
12/17/2020
I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in.Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair.read more
Samantha G.
8/10/2019
My laptop was ruined from water leakage in my bag and I was so worried that all of my data would be gone. I went to Apple and they said to buy a completely new laptop, which is costly. RRG repaired my laptop in A DAY with a reasonable price and I was so relieved. Weeks later, by laptop is working perfectly. I highly recommend this company for electronic repairs!
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Haley Balouch
5/17/2022
Great place. Prompt service. Went in for data recovery and was dealt with quickly and without bs. Fair pricing on the service.
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EPHiiOS
12/17/2020
If I could give them more than 5 stars, I would. The Apple Genius wanted twice the price and 10 weeks to fix my Macbook Pro. Rossman received it on a Thursday, repaired and shipped it back out next day. I happily paid a nominal expediting fee for a quick turn. It arrived back to me very well packaged, clean as a whistle, and working flawlessly. EXCELLENT!read more
Brian Stinson
12/17/2021
I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and all of my grading and internet at school. I had dropped the computer and it would not charge afterward. I called apple and they abandoned me. Their authorized repair people referred me to Louis before they abandoned me too. I showed up late on a Tuesday at his store frantic and worn out because this is my busiest time of the academic year. Frightened I would have to leave the computer there, Louis overheard me explaining I didn’t want the hard drive accidentally wiped and proceeded to start to analyze the problem. Then he gingerly opened up my tired computer and hooked power up from the inside, determined it was fixable and had some jolly guy in the back room hammer out the case for me while I waited. Then he put it all back together better than Humpty Dumpty and sent me on my way. I kept asking to pay him and he kept saying I could leave a tip if I wanted. I left a modest tip and thanked him and his really nice staff a few more times. I have never met anyone like this man. Yes Louis Rossmann is a true genius, unlike the misnomer coveted by apple technicians who are demeaning and often ineffective. Louis is talented, patient, and kind. And he’s a good teacher too. He treated my computer like it was a person and he treated me with dignity for wanting to rescue it. I hope he does well in his business. He seems happy but it bothers me that he says people are not quick to thank him. I wish more people knew the joys of being in the presence of his greatness and leaving so relieved you have your computer back that the rainstorm outside that night doesn’t annoy you. Thank you Louis, and I wish you deep happiness in your life. Keep up the greatness. If you ever need anything let me know.
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Maria Nedwidek
5/21/2019
I sent in an external hard drive that bricked on me. Its a drive I plug in once a year, dump phone videos, photos, and then back on the shelf til next year. This year I went to free up some space and found the drive wouldn't respond. It had the first 10 years of my daughter growing up and I was freaking out. I had almost accepted they were gone until a friend at work mentioned RRG. I crossed my fingers and sent in the drive, not expecting good news (or some astronomical fee that would force me to put a price on those memories). Instead I got a call a few days after mailing saying not only could they repair the drive, but for a fraction of the cost I was expecting. 10/10 would recommend to anyone needing any services they provide.
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Jason Burzynski (Baker)
12/17/2021
Our Recent Work
Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
We can do clean room data recovery on premises when necessary.
Inspecting a 6 head stack from a donor drive before it goes into the patient.
Bottom Line:
At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.
Top Reasons To Have Your Repairs Done By Us
All data recovery done on-site.
Our pricing is fair.
High success rate.
You can meet & speak with the recovery specialist working on your case directly.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Common Questions
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We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.